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Unitholder Benefits Program

Japan Hotel REIT Investment Corporation (hereinafter called "JHR") has been offering Unitholder Benefits Program (hereinafter called the "Benefits Program") for the purpose that our unitholders would gain a better understanding of the hotels owned by JHR. It also aims to improve unitholder's satisfaction and expand the base of unitholders. The Benefits Program is supported by the cooperation of operators of hotels subject to the Benefits Program.

Extension of Valid Period of Unitholder Benefits Program for FY2019

May 25, 2020

JHR informs you that JHR decided to extend the valid period of the Unitholder Benefits Program for FY2019 in order to ensure opportunities for use of the coupon of the Benefits Program, as Benefits Program cannot be used at some hotels and restaurants since some of the hotels that are eligible for the Benefits Program have been temporarily closed due to the self-restraint request, etc. under the state of emergency declaration, etc. in response to the spread of the COVID-19 pandemic.

■Change in Valid Period

<Before>
 October 1, 2019 through September 30, 2020
<After>
 October 1, 2019 through December 31, 2020

■Blackout Dates in Extended Period (October 2020 through December 2020)

Please see here for blackout dates in the extended period.

(Note 1) Please see “Blackout Dates” below for the blackout dates until September 30, 2020.
(Note 2) The valid period of the coupon will be replaced as described above, and the coupon will not be exchanged to the new one that shows a new valid period.
■Contact Details for Inquiries on the Benefits Program

Asset management company: Japan Hotel REIT Advisors Co., Ltd.
Phone number: +81-3-6422-0530
Reception hours: 9:00 a.m. to 5:00 p.m. on weekdays except for holidays, year-end and New Year holidays, etc.

■Eligible Unitholders

Unitholders who hold ten or more JHR units and whose names are stated or recorded on Unitholders' Registry of JHR as of June 30, 2019 (base date). The last trading day of the investment units with right to the Benefits Program at the Tokyo Stock Exchange was June 25, 2019.

■Details of the Benefits Program

JHR sends 5 discount coupons for hotel accommodation, which offers 10% discount from "best rates"(*) (the lowest price for no-meal overnight stay with no condition as offered in the official websites of each hotels which offer Benefits Program) and 5 discount coupons for restaurant which offers 10% discount from the charged amount (hereinafter called the "Complimentary Coupon").

(*) The definition of "best rate" at each hotel is as follows.

  • Kobe Meriken Park Oriental Hotel, Oriental Hotel tokyo bay, Namba Oriental Hotel, Hotel Nikko Alivila, Oriental Hotel Hiroshima, Okinawa Marriott Resort & Spa, Holiday Inn Osaka Namba, Hilton Tokyo Narita Airport, International Garden Hotel Narita, Hotel Nikko Nara, Hilton Tokyo Odaiba, Hotel Oriental Express Osaka Shinsaibashi: the "lowest rate for no-meal overnight stay with no condition" as offered on the official websites of these hotels.
  • Sheraton Grand Hiroshima Hotel: the "lowest rate" offered on the official website of the hotel.
  • Oriental Hotel Fukuoka Hakata Station: "lowest rate for the scheduled date of accommodation" which offered on the official website of the hotel.
  • ibis Tokyo Shinjuku, ibis Styles Kyoto Station, ibis Styles Sapporo, Mercure Sapporo, Mercure Okinawa Naha, and Mercure Yokosuka: the "lowest rate with no condition, which refers to the rate with no restrictions on changes and cancellations, etc. " as offered on the official websites of each hotels.
■Valid period

From October 1, 2019 through September 30, 2020
※ Reservations can be made after receiving the Complimentary Coupon.

■Details and Conditions for Accommodation
  • The Complimentary Coupon cannot be used when a reservation was made through official websites of each hotel, websites managed by third parties or travel agents, etc.
  • All types of guest rooms are available (except for some rooms in Okinawa Marriott Resort & Spa, Sheraton Grand Hiroshima Hotel, ibis Tokyo Shinjuku, ibis Styles Sapporo, and Mercure Okinawa Naha).
  • For details of how to make a reservation using the Complimentary Coupon, please check the back of the Complimentary Coupon.
  • Please note that reservations may not be taken when guest rooms are fully booked.
  • One Complimentary Coupon can be used up to three consecutive nights per room. (However, there are no restrictions at Hotel Nikko Nara, and it can be used at Mercure Sapporo for up to four consecutive nights.)
  • Charges for extra bed(s), early check-in and late check-out may also be discounted at some hotels, but the discount and conditions vary depending on the hotel, so please contact each hotel.
■Details and Conditions for Use at Restaurants
  • One Complimentary Coupon is valid for one payment up to four people (children of preschool (elementary school) age are not included in this count. At the Mercure Sapporo, the minimum of two persons are required to use Complimentary Coupon.)
  • One Complimentary Coupon can be used for one dining at the restaurants.
  • Please note that the following items are not included in the Complimentary Coupon: private room charge, cover charge, music charge, charge for bottle keeping at restaurants, take-out charge, catering service, entertainment such as dinner shows, some events or fairs (special menus and/or special periods), and some menu items and drinks (However, the Complimentary Coupon can be used for some of the services listed above at Oriental Hotel Tokyo Bay, Hotel Nikko Alivila, ibis Tokyo Shinjuku, Mercure Sapporo, and Mercure Yokosuka, so please contact each hotel for details.)
  • The Complimentary Coupon can be used for room services at hotels whose restaurants offer the Benefits Program (except for Okinawa Marriott Resort & Spa, Sheraton Grand Hiroshima Hotel, Hilton Tokyo Narita Airport, International Garden Hotel Narita and Hilton Tokyo Odaiba).
  • The eligible restaurants are subject to change.
■Points to Note in Using the Complimentary Coupon
  • Please note that rates or conditions of other plans may be advantageous than those of the Complimentary Coupon depending on the terms of use.
  • Please show the Complimentary Coupon for hotel accommodation when checking in at the hotel, the Complimentary Coupon for the restaurant when arriving at the restaurant or ordering the room service.
  • Only cash or credit card payment is accepted. Please note that other coupons, cash vouchers and electronic money, etc. are not available. When using the restaurant, please settle the payment at the restaurant where you have dined.
  • For the cancellation fee, please check the cancellation policy of each hotel.
  • Please note that the Complimentary Coupon will not be reissued when stolen, or lost, etc.
  • The Complimentary Coupon is basically targeted for use by investment unitholders and accompanying guest(s), but it can be also used by other person(s).
  • We would appreciate your cooperation in answering a brief survey at the hotel.

■Applicable Hotels

Hotel Location Accommodation Restaurant
Kobe Meriken Park Oriental Hotel Kobe City, Hyogo
Oriental Hotel tokyo bay Urayasu City, Chiba
Namba Oriental Hotel Osaka City, Osaka
Hotel Nikko Alivila Nakagami-gun, Okinawa
Oriental Hotel Hiroshima Hiroshima City, Hiroshima
Okinawa Marriott Resort & Spa Nago City, Nago
Sheraton Grand Hiroshima Hotel Hiroshima City, Hiroshima
Oriental Hotel Fukuoka Hakata Station Fukuoka City, Fukuoka Not applicable
Holiday Inn Osaka Namba Osaka City, Osaka Not applicable
Hilton Tokyo Narita Airport Narita City, Chiba
International Garden Hotel Narita Narita City, Chiba
Hotel Nikko Nara Nara City, Nara
Hilton Tokyo Odaiba Minato-ku, Tokyo
Hotel Oriental Express Osaka Shinsaibashi Osaka City, Osaka Not applicable
ibis Tokyo Shinjuku Shinjyuku-ku, Tokyo
ibis Styles Kyoto Station Kyoto City, Kyoto Not applicable
ibis Styles Sapporo Sapporo City, Hokkaido Not applicable
Mercure Sapporo Sapporo City, Hokkaido
Mercure Okinawa Naha Naha City, Okinawa
Mercure Yokosuka Yokosuka City, Kanagawa
(*) "●" mark shows newly added hotels or restaurants that offer Benefits Program.

■Applicable Restaurant

Hotel Restaurant Category
Kobe Meriken Park Oriental Hotel Santa Monica's Wind Terrace restaurant (buffet)
Pier Lounge & dining (French)
Oriental Steakhouse
Sekitei Japanese cuisine
Toukashun Chinese cuisine
VIEW BAR Bar
Oriental Hotel Tokyo Bay Grand Cinq Western buffet
Chinese Table Chinese cuisine
Mihama Japanese cuisine
Le Bois De Boulogne Bar lounge
Festa Karaoke room
Namba Oriental Hotel Nagi Japanese cuisine
Hotel Nikko Alivila Verdemar Brasserie
Sawa Japanese/Ryukyu cuisine
Kinshasa Chinese cuisine
Gosamaru Teppan-yaki
Hanahana Casual buffet
Ariacara Lounge
Sol (*1) Beach barbecue
Oriental Hotel Hiroshima OZAWA French cuisine
New York Cafe Cafe
Mitsuki Japanese cuisine
Okinawa Marriott Resort & Spa BUFFET&GRILL QWACHI Buffet and Grill
Ryu-bin-ka Japanese /Ryukyu kaiseki cuisine
Ryu-ka-ho Chinese/Ryukyu-Chinese cuisine
Kanon Lobby Lounge
Sheraton Grand Hiroshima Hotel Bridges Buffet
Miyabi-tei Japanese cuisine
Hilton Tokyo Narita Airport Terrace Restaurant All-day Dining
Matsukaze Japanese cuisine
Baien Chinese cuisine
Terrace Bar Bar
International Garden Hotel Narita AVANTI All-day Dining
Hotel Nikko Nara Restaurant Serena Buffet
Chinese cuisine Shuko (*2) Chinese cuisine
Japanese cuisine Yoshino Japanese cuisine
Teppan-yaki Icho Teppan grill
Lobby Lounge Fountain Lounge
Hilton Tokyo Odaiba Seascape Terrace & Dining All-day Dining
Grillogy Bar and Grill Grill
Sakura Japanese Restaurant Seasonal courses, teppan grill, sushi, tempura
TOH-GU Chinese Restaurant Cantonese cuisine
Captain's bar Bar
ibis Tokyo Shinjuku CAFE RENDEZVOUS Cafe
Mercure Sapporo BORDEAUX Bistro
LE CEPAGE Bar
Mercure Okinawa Naha Bistro de la Mer Bistro
Mercure Yokosuka LE BISTROT DE BOURGOGNE Bistro
CHAMPS-ELYSEES Lounge
(Note 1) Seasonal business
(Note 2) Closed on every Thursday.

■Blackout dates

Hotels Blackout dates
Kobe Meriken Park Oriental Hotel December 31, 2019
January 1, 2020
May 2 through 4, 2020
The days of fireworks festival in 2020 (scheduled for the first and the second Saturdays of August)
Oriental Hotel tokyo bay October 12 through 13, 2019
November 2 through 3, 2019
December 28, 2019 through January 4, 2020
January 11 & 12, 2020
February 22 & 23, 2020
March 20 & 21, 2020
May 2 through 5, 2020
July 22 through September 6, 2020
September 19 through 21, 2020
Namba Oriental Hotel No blackout dates
Hotel Nikko Alivila December 30, 2019 through January 1, 2020
May 2 through 4, 2020
July 23 through 26, 2020
August10 through 15, 2020
September 19 through 21, 2020
Oriental Hotel Hiroshima May 2 through 5, 2020
August 4 & 5, 2020
September 19 through 21, 2020
Okinawa Marriott Resort & Spa December 30, 2019 through January 3, 2020
May 2 through 5, 2020
August 10 through 15, 2020
Sheraton Grand Hiroshima Hotel December 31, 2019
January 1, 2020
May 2 through 5, 2020
August 5 and August 8 through 15, 2020
Oriental Hotel Fukuoka Hakata Station October 5 and October 12, 2019
November 2, 2019
December 6 through 8 and December 31, 2019
January 1 and 11, 2020
February 22, 2020
March 20, 2020
May 2 through 5, 2020
July 23 and July 24, 2020
September 19 and September 20, 2020
Holiday Inn Osaka Namba No blackout dates
Hilton Tokyo Narita Airport December 31, 2019 through January 3, 2020
July 24 through September 6, 2020
International Garden Hotel Narita December 31, 2019 through January 3, 2020
July 24 through September 6, 2020
Hotel Nikko Nara December 30, 2019 through January 2, 2020
May 2 through 5, 2020
July 23 through 25, 2020
Hilton Tokyo Odaiba December 21, 2019 through January 4, 2020
April 25 through May 9, 2020
July 10 through August 15, 2020
Hotel Oriental Express Osaka Shinsaibashi No blackout dates
ibis Tokyo Shinjuku No blackout dates
ibis Styles Kyoto Station No blackout dates
ibis Styles Sapporo No blackout dates
Mercure Sapporo No blackout dates
Mercure Okinawa Naha No blackout dates
Mercure Yokosuka December 31, 2019
January 1, 2020

■Frequently Asked Questions

What is "best rate"?
  • In principle, "best rate" refers to the lowest unconditional overnight rate offered on the official website of each hotel. Please contact each hotel directly for details because the rates vary depending on the timing of accommodation and guest rooms.
Can the Complimentary Coupon be used by anyone other than the unitholders themselves?
  • Yes, it can.
Please tell me how to make a reservation.
  • Please make a reservation directly to the phone number stated on the back of the Complimentary Coupon.
Am I eligible for a Benefit Program even if I make a reservation through the hotel's official website?
  • We are sorry, but if you make a reservation through an official website or a third-party reservation website, travel agency, etc., you will not be eligible for the Benefit Program.
Can I use the Complimentary Coupon at any time within the valid period?
  • The Complimentary Coupon is not available on some dates at some hotels.
    (→ See Blackout Dates)
    The Complimentary Coupon is also not available at restaurant on some dates due to events, etc. Please contact each hotel for details.
Previously, the discount rate was "50% discount from rack rate." Why did you change it to
"10% discount from best rate"?
  • While hotel accommodation price changes daily depending on the status of booking, the rack rate is fixed for a certain period. Therefore, under the prior Benefits Program, "50% discount from the rack rate" was more expensive than the rate offered in the market depending on the date. In order to solve this issue, we changed it to "10% discount from best rate".
    Because the prices for "rack rate" and "best rate" are different, the percentages of 50% and 10% are not comparable.
Can I pay by electronic money?
  • We are sorry, but we only accept a cash or credit card payment.
Can I stay at any type of guest room?
  • Some guest rooms are not eligible for the Benefits Program depending on the hotel. Please contact each hotel for details.
I lost the Complimentary Coupon. Could you reissue it?
  • We are sorry, but we will not reissue when it is lost or stolen.
Some hotels eligible for the Benefits Program are unavailable due to the COVID-19 pandemic. Will the Complementary Coupon become unavailable after the valid period?
  • The valid period of use of the Complementary Coupon for FY2019 was extended to December 31, 2020, therefore, the Complementary Coupons can be used until the end of 2020. The Complimentary Coupon is not available on some dates at some hotels. (→See Blackout Dates in Extension of Valid Period)
■Eligible Unitholders

Unitholders who hold ten or more JHR units and whose names are stated or recorded on Unitholders’ Registry of JHR as of June 30, 2020 (base date). The last trading day of the investment units with right to the Benefits Program at the Tokyo Stock Exchange is scheduled to be June 26, 2020.

■Details of the Benefits Program

JHR sends 5 discount coupons for hotel accommodation, which offers 10% discount from “best rates”(*) (called as “regular rates” at Sheraton Grand Hiroshima Hotel) (the lowest price for no-meal overnight stay with no condition as offered in the official websites of each hotels which offer Benefits Program) and 5 discount coupons for restaurant which offers 10% discount from the charged amount (hereinafter called the “Complimentary Coupon”).

(*) The definition of “best rate” at each hotel is as follows.

  • Kobe Meriken Park Oriental Hotel, Oriental Hotel tokyo bay, Namba Oriental Hotel, Hotel Nikko Alivila, Oriental Hotel Hiroshima, Okinawa Marriott Resort & Spa, Holiday Inn Osaka Namba, Hilton Tokyo Narita Airport, International Garden Hotel Narita, Hotel Nikko Nara, Hilton Tokyo Odaiba, Hotel Oriental Express Osaka Shinsaibashi: the "lowest rate for no-meal overnight stay with no condition" as offered on the official websites of these hotels.
  • Sheraton Grand Hiroshima Hotel: the "lowest rate" offered on the official website of the hotel.
  • Oriental Hotel Fukuoka Hakata Station: "lowest rate for the scheduled date of accommodation" which offered on the official website of the hotel.
  • ibis Tokyo Shinjuku, ibis Styles Kyoto Station, ibis Styles Sapporo, Mercure Sapporo, Mercure Okinawa Naha, and Mercure Yokosuka: the "lowest rate with no condition, which refers to the rate with no restrictions on changes and cancellations, etc." as offered on the official websites of each hotels.
■Valid period

From October 1, 2020 through September 30, 2021

* Some dates are excluded from the Benefits Program in some hotels. The excluded date may change without notice, so please contact each hotel when you make a reservation.
* Reservations can be made after receiving the Complimentary Coupon
■Details and Conditions for Accommodation
  • The Complimentary Coupon cannot be used when a reservation was made through official websites of each hotel, websites managed by third parties or travel agents, etc.
  • All types of guest rooms are available (except for some rooms in Okinawa Marriott Resort & Spa, Sheraton Grand Hiroshima Hotel, ibis Tokyo Shinjuku, ibis Styles Sapporo, and Mercure Okinawa Naha).
  • For details of how to make a reservation using the Complimentary Coupon, please check the back of the Complimentary Coupon.
  • Please note that reservations may not be taken when guest rooms are fully booked.
  • One Complimentary Coupon can be used up to three consecutive nights per room. (However, it can be used at Hotel Nikko Nara for up to two consecutive days and at Mercure Sapporo for up to four consecutive nights.)
  • Charges for extra bed(s), early check-in and late check-out may also be discounted at some hotels, but the discount and conditions vary depending on the hotel, so please contact each hotel.
■Details and Conditions for Use at Restaurants
  • One Complimentary Coupon is valid for one payment up to four people (children of preschool (elementary school) age are not included in this count. At the Mercure Sapporo, the minimum of two persons are required to use Complimentary Coupon.)
  • One Complimentary Coupon can be used for one dining at the restaurants.
  • Please note that the following items are not included in the Complimentary Coupon: private room charge, cover charge, music charge, charge for bottle keeping at restaurants, take-out charge, catering service, entertainment such as dinner shows, some events or fairs (special menus and/or special periods), and some menu items and drinks (However, the Complimentary Coupon can be used for some of the services listed above at Oriental Hotel Tokyo Bay, Hotel Nikko Alivila, ibis Tokyo Shinjuku, and Mercure Sapporo, so please contact each hotel for details.)
  • The Complimentary Coupon can be used for room services at hotels whose restaurants offer the Benefits Program (except for Hotel Nikko Alivila, Okinawa Marriott Resort & Spa, Sheraton Grand Hiroshima Hotel, Hilton Tokyo Narita Airport, International Garden Hotel Narita and Hilton Tokyo Odaiba).
  • The eligible restaurants are subject to change.
■Points to Note in Using the Complimentary Coupon
  • Please note that rates or conditions of other plans may be advantageous than those of the Complimentary Coupon depending on the terms of use.
  • Please show the Complimentary Coupon for hotel accommodation when checking in at the hotel, the Complimentary Coupon for the restaurant when arriving at the restaurant or ordering the room service.
  • Only cash or credit card payment is accepted. Please note that other coupons, cash vouchers and electronic money, etc. are not available. When using the restaurant, please settle the payment at the restaurant where you have dined.
  • For the cancellation fee, please check the cancellation policy of each hotel.
  • Please note that the Complimentary Coupon will not be reissued when stolen, or lost, etc.
  • The Complimentary Coupon is basically targeted for use by investment unitholders and accompanying guest(s), but it can be also used by other person(s).
  • We would appreciate your cooperation in answering a brief survey at the hotel.

■Applicable Hotels

Hotel Location Accommodation Restaurant
Kobe Meriken Park Oriental Hotel Kobe City, Hyogo
Oriental Hotel tokyo bay Urayasu City, Chiba
Namba Oriental Hotel Osaka City, Osaka Not applicable
Hotel Nikko Alivila Nakagami-gun, Okinawa
Oriental Hotel Hiroshima Hiroshima City, Hiroshima
(Partially not
applicable)
Okinawa Marriott Resort & Spa Nago City, Nago
Sheraton Grand Hiroshima Hotel Hiroshima City, Hiroshima
Oriental Hotel Fukuoka Hakata Station Fukuoka City, Fukuoka Not applicable
Holiday Inn Osaka Namba Osaka City, Osaka Not applicable
Hilton Tokyo Narita Airport Narita City, Chiba
International Garden Hotel Narita Narita City, Chiba
Hotel Nikko Nara Nara City, Nara
Hilton Tokyo Odaiba Minato-ku, Tokyo
Hotel Oriental Express Osaka Shinsaibashi Osaka City, Osaka Not applicable
ibis Tokyo Shinjuku Shinjyuku-ku, Tokyo
ibis Styles Kyoto Station Kyoto City, Kyoto Not applicable
ibis Styles Sapporo Sapporo City, Hokkaido Not applicable
Mercure Sapporo Sapporo City, Hokkaido
Mercure Okinawa Naha Naha City, Okinawa
Mercure Yokosuka Yokosuka City, Kanagawa
(*1) Some of the hotels temporarily suspend operations in an effort to prevent the spread of COVID-19. Please see the official websites of each hotel for the recent updates of each hotel.
(*2) Please see websites of JHR for the restaurants eligible for the Benefits Program. The restaurants eligible for the Benefits Program is subject to change later without notice, so please contact each hotel prior to your visit.

■Applicable Restaurant

Hotel Restaurant Category
Kobe Meriken Park Oriental Hotel Santa Monica's Wind Terrace restaurant (buffet)
Pier Lounge & dining (French)
Oriental Steakhouse
Sekitei Japanese cuisine
Toukashun Chinese cuisine
VIEW BAR Bar
Oriental Hotel Tokyo Bay Grand Cinq Western buffet
Chinese Table Chinese cuisine
Mihama Japanese cuisine
Le Bois De Boulogne Bar lounge
Festa Karaoke room
Hotel Nikko Alivila Verdemar Brasserie
Sawa Japanese/Ryukyu cuisine
Kinshasa Chinese cuisine
Gosamaru Teppan-yaki
Hanahana Casual buffet
Ariacara Lounge
Sol (*1) Beach barbecue
Oriental Hotel Hiroshima OZAWA French cuisine
New York Cafe Cafe
Okinawa Marriott Resort & Spa BUFFET&GRILL QWACHI Buffet and Grill
Ryu-bin-ka Japanese /Ryukyu kaiseki cuisine
Ryu-ka-ho Chinese/Ryukyu-Chinese cuisine
Kanon Lobby Lounge
Sheraton Grand Hiroshima Hotel Bridges Buffet
Miyabi-tei Japanese cuisine
Hilton Tokyo Narita Airport Terrace Restaurant All-day Dining
Matsukaze Japanese cuisine
Baien Chinese cuisine
Terrace Bar Bar
International Garden Hotel Narita AVANTI All-day Dining
Hotel Nikko Nara Restaurant Serena Buffet
Chinese cuisine Shuko (*2) Chinese cuisine
Japanese cuisine Yoshino Japanese cuisine
Teppan-yaki Icho Teppan grill
Lobby Lounge Fountain Lounge
Hilton Tokyo Odaiba Seascape Terrace & Dining All-day Dining
Grillogy Bar and Grill Grill
Sakura Japanese Restaurant Seasonal courses, teppan grill, sushi, tempura
TOH-GU Chinese Restaurant Cantonese cuisine
Captain's bar Bar
ibis Tokyo Shinjuku CAFE RENDEZVOUS Cafe
Mercure Sapporo BORDEAUX Bistro
LE CEPAGE Bar
Mercure Okinawa Naha Bistro de la Mer Bistro
Mercure Yokosuka LE BISTROT DE BOURGOGNE Bistro
CHAMPS-ELYSEES Lounge
(Note 1) Seasonal business
(Note 2) Closed on every Thursday.

■Blackout dates

Hotels Blackout dates
Kobe Meriken Park Oriental Hotel October 31, 2020
December 31, 2020 through January 3, 2021
May 1, 2021 through 4, 2021
The days of fireworks festival in 2021 (not decided)
Oriental Hotel tokyo bay November 21 & 22, 2020
December 30, 2020 through January 3, 2021
January 9 & 10, 2021
April 29 through May 4, 2021
July 22, 2021 through September 5, 2021
September 18 & 19, 2021
Namba Oriental Hotel No blackout dates
Hotel Nikko Alivila December 31, 2020
January 1, 2021
May 2 through 4, 2021
August10 through 15, 2021
September 18 & 19, 2021
Oriental Hotel Hiroshima May 1 through 4, 2021
August 4 & 5, 2021
Okinawa Marriott Resort & Spa December 30, 2020 through January 3, 2021
May 1 through 4, 2021
August 10 through 15, 2021
Sheraton Grand Hiroshima Hotel December 31, 2020 through January 2, 2021
May 1 through 4, 2021
August 5, August 7 through 14, 2021
Oriental Hotel Fukuoka Hakata Station December 21, 2020 through January 3, 2021
February 5 through 14, 2021
March 19 through April 18, 2021
April 28 through May 9, 2021
September 17 and September 26, 2021
Holiday Inn Osaka Namba No blackout dates
Hilton Tokyo Narita Airport December 31, 2020 through January 3, 2021
July 23 through September 5, 2021
International Garden Hotel Narita December 31, 2020 through January 3, 2021
July 23 through September 5, 2021
Hotel Nikko Nara December 12, 2020
December 30, 2020 through January 2, 2021
January 23, 2021
May 1 through 3, 2021
August 11 through 15, 2021
Hilton Tokyo Odaiba December 31, 2020
January 1, 2021
April 29 through May 4, 2021
July 17 through August 15, 2021
Hotel Oriental Express Osaka Shinsaibashi No blackout dates
ibis Tokyo Shinjuku No blackout dates
ibis Styles Kyoto Station No blackout dates
ibis Styles Sapporo No blackout dates
Mercure Sapporo No blackout dates
Mercure Okinawa Naha No blackout dates
Mercure Yokosuka December 31, 2020
January 1, 2021

■Frequently Asked Questions

What is "best rate"?
  • In principle, "best rate" refers to the lowest unconditional overnight rate offered on the official website of each hotel. Please contact each hotel directly for details because the rates vary depending on the timing of accommodation and guest rooms.
Can the Complimentary Coupon be used by anyone other than the unitholders themselves?
  • Yes, it can.
Please tell me how to make a reservation.
  • Please make a reservation directly to the phone number stated on the back of the Complimentary Coupon.
Am I eligible for a Benefit Program even if I make a reservation through the hotel's official website?
  • We are sorry, but if you make a reservation through an official website or a third-party reservation website, travel agency, etc., you will not be eligible for the Benefit Program.
Is there an expiration date for the Complimentary Coupon?
  • Yes, there is. The Complimentary Coupon for FY2020 is valid from October 1, 2020 through September 30, 2021.
Can I use the Complimentary Coupon at any time within the valid period?
  • The Complimentary Coupon is not available on some dates at some hotels.
    (→ See Blackout Dates)
    The Complimentary Coupon is also not available at restaurant on some dates due to events, etc. Please contact each hotel for details.
Previously, the discount rate was "50% discount from rack rate." Why did you change it to
"10% discount from best rate"?
  • While hotel accommodation price changes daily depending on the status of booking, the rack rate is fixed for a certain period. Therefore, under the prior Benefits Program, "50% discount from the rack rate" was more expensive than the rate offered in the market depending on the date. In order to solve this issue, we changed it to "10% discount from best rate".
    Because the prices for "rack rate" and "best rate" are different, the percentages of 50% and 10% are not comparable.
Can I pay by electronic money?
  • We are sorry, but we only accept a cash or credit card payment.
Can I stay at any type of guest room?
  • Some guest rooms are not eligible for the Benefits Program depending on the hotel. Please contact each hotel for details.
I lost the Complimentary Coupon. Could you reissue it?
  • We are sorry, but we will not reissue when it is lost or stolen.